Terms & Conditions

Tiger Ink Ltd Terms & Conditions for printed material and goods

1. The Company Tiger Ink Ltd is a registered company (Registration number 7116226) and the

following terms and conditions govern the supply of printed material and items between

Tiger Ink Ltd and the Customer or Supplier. These conditions and all other expressed and

implied terms of the contract shall be governed in accordance with the laws of England.

2. Estimates & Quotations Estimates & quotations prepared and submitted by Tiger Ink Ltd are

based on the printer or suppliers current costs of production and; unless otherwise stated;

are valid for 30 days from the quotation date.

3. VAT Tiger Ink Ltd reserves the right to charge the amount of any value added tax payable

whether or not included on the estimate or invoice.

4. Terms & Conditions These terms and conditions apply to all orders and supersede all others.

Receipt of acknowledgement of order by you, constitutes your acceptance that our

conditions are the only conditions that apply to the contract notwithstanding any purported

terms put forward by you.

5. Artwork & Electronic Files.

5.1 It is the customer’s responsibility to maintain a copy of any original electronic file.

5.2 Tiger Ink Ltd shall not be responsible for checking the accuracy of artwork supplied from

5.3 Without prejudice if an electronic file is not suitable for outputting on equipment

5.4 Tiger Ink Ltd reserves the right to reject any electronic file, film, disks, paper, plates or

5.5 Where materials are so supplied or specified, Tiger Ink Ltd will take every care to secure

an electronic file unless otherwise agreed.

normally adequate for such purposes without adjustment or other corrective action

Tiger Ink Ltd may make a charge for any resulting additional artwork cost incurred.

other materials supplied or specified by the customer which appear to be unsuitable.

the best results, but responsibility will not be accepted for imperfect work caused by

defects in or unsuitability of artwork files or materials supplied or specified. 

6. Proofs & Samples

6.1 Proofs of work may be submitted for the customer’s approval and Tiger Ink Ltd shall

6.2 Customer’s alterations and additional proofs necessitated thereby may incur additional

6.3 If the customer requires a digital print proof prior to printing, this will incur a proofing

6.4 Samples of specific promotional items or printed material prior to a customer’s order

6.5 Colour proofs. Due to differences in equipment, paper, inks and other

incur no liability for any errors not corrected by the customer in proofs so submitted.

proofing charges which will be advised.

charge which will be advised and invoiced upon completion of the printing work.

may be charged for both the sample and also any delivery charge to the customer.

conditions between colour proofing and production runs, a reasonable variation in

colour between colour proofs and the completed job will be deemed acceptable

unless otherwise agreed.

7. Variations in quantity Every endeavor will be made to deliver the correct quantity ordered,

but estimates are conditional and cannot be guaranteed. Over and under quantities will not

exceed 10 per cent plus or minus the ordered amount and; unless otherwise agreed; will be

charged according to the quantity delivered to the customer upon completion of the work.

Where materials are supplied or specified by the customer, quantities of materials supplied

must be adequate to cover normal spoilage.

8. Delivery and payment

8.1 First orders for new customers will be on a pro-forma basis. Subsequent orders, subject

8.2 Payment for any printed order through Tiger Ink Ltd will become due upon delivery of

to references and Tiger Ink Ltd’s approval, will be on a 30 day account.

printed goods to the customer. Payment of work invoiced is due 30 days from the

invoice date unless otherwise stated. We understand and may exercise our statutory

right of Interest Under the Late Payment of Commercial Debts (Interset) Act 1998 if we

are not paid according to our credit terms.

8.3 Unless otherwise specified the price is for delivery of the work to the customer’s address

as set out in the estimate. A charge may be made to cover any extra costs involved for

delivery to a different address or delivery to multiple addresses.

8.4 Should an express or specific delivery be agreed an extra may be charged to cover

any overtime or any other additional costs involved. 

8.5 Should work be suspended at the request of the customer or delayed through any

default of the customer for a period of 30 calendar days, Tiger Ink Ltd shall invoice

for payment for work already carried out, materials specially ordered and other

additional costs including storage.

8.6 No goods will be delivered on accounts, which remain unpaid 14 days after payment is

due. Interest will be charged on overdue accounts, at the rate of 5% above the Bank of

England base rate from the date the account became due until full payment is received.

8.7 Tiger Ink Ltd reserves the right to charge the customer for any legal or collection charges

where it is necessary to obtain payment from the customer of an overdue account

through a third party or Court proceedings.

9. Cancellation A charge to the customer will be made on all cancelled orders, together with

the charge for all work carried out to the date of written cancellation.

10. Ownership and risk

10.1 The risk in all goods delivered in connection with the work shall pass to the customer upon


10.2 Goods supplied by Tiger Ink Ltd remain Tiger Ink Ltd property until the customer has

settled payment for the delivered goods and discharged all other debts owing to Tiger Ink


10.3 If the customer becomes insolvent and the goods have not been paid for in full Tiger

Ink Ltd may take the goods back and; if necessary; enter the customer’s premises to do so.

10.4 If the customer sell’s the goods prior to full and final payment of goods being made

to Tiger Ink Ltd, the customer must hold the proceeds of the sale on trust for Tiger Ink Ltd in

a separate account until any sum owing to Tiger Ink Ltd has been discharged from such


11. Claims Advice of damage, delay or loss of goods in transit or of non-delivery must be given in

writing to Tiger Ink Ltd within three clear days of delivery or; in the case of non-delivery,

within 7 days of notification of dispatch of the goods. Any claim in respect thereof must be

made in writing to Tiger Ink Ltd within seven clear days of delivery or; in the case of non-

delivery, within 14 days of notification of dispatch. All other claims must be made in writing

to Tiger Ink Ltd within 28 days of delivery. Tiger Ink Ltd shall not be liable in respect of any

claim unless the aforementioned requirements have been completed with exception in any

particular case where the customer proves that (i) it was not possible to comply with

the requirements and (ii) advice (where required) was given and the claim made as soon as

reasonably possible.

12. Liability

12.1 Tiger Ink Ltd shall not be liable for indirect loss or third party claims occasioned by

delay in completing the work or for any loss to the customer arising from delay in

transit, whether as a result of the couriers negligence or otherwise.

12.2 Insofar as is permitted by law where work is defective for any reason,

including negligence, Tiger Ink Ltd’s liability (if any) shall be limited to rectifying such

defect/s. Where Tiger Ink Ltd performs its obligations to rectify defective work under

this condition the customer shall not be entitled to any further claim in respect of

the work done nor shall the customer be entitled to treat delivery thereof as a ground

for repudiating the contract, failing to pay for the work or cancelling further deliveries. 

12.3 Nothing in these conditions shall exclude Tiger Ink Ltd’s liability for death or

personal injury as a result of its negligence.

13. Customer’s property & storage

13.1 Customer’s property and all property supplied to Tiger Ink Ltd by or on behalf of the

customer shall while it is in the possession of Tiger Ink Ltd or in transit to and from the

customer will be deemed to be at the customer’s risk unless otherwise agreed and the

customer should insure accordingly.

13.2 Tiger Ink Ltd shall be entitled to make a reasonable charge for the storage of

any customer’s property stored with Tiger Ink Ltd if delivery to the customer is

requested to be delayed upon the customer’s request. Customer’s property stored by

Tiger Ink Ltd remains the property of the customer unless payment for the goods has not

been made (see clause 9.) and Tiger Ink Ltd reserve the right to withhold delivery of

stored goods to the customer until payment has been made both for the goods and for

any unpaid storage charges.

14. Insolvency Without prejudice to other remedies, if the customer becomes insolvent

(namely, being a company is deemed to be unable to pay its debts or has a winding up

petition issued against it or has a receiver, administrator or administrative receiver

appointed to it or being a person commits an act of bankruptcy or has a bankruptcy petition

issued against them) Tiger Ink Ltd shall have the right not to proceed further with the

contract or any other work for the customer and be entitled to charge for work already

carried out (whether completed or not) and materials purchased for the customer, such

charge to be an immediate debt due to them. Any unpaid invoices shall become immediately

due for payment.

15. General Lien Without prejudice to other remedies; in respect of all unpaid debts due from

the customer; Tiger Ink Ltd shall have a general lien on all goods and property in their

possession (whether worked on or not) and  shall be entitled on the expiration of 14 days’

notice to dispose of such goods or property as agent for the customer in such manner and at

such price as Tiger Ink Ltd thinks fit and to apply the proceeds towards such debts and shall;

when accounting to the customer for any balance remaining; be discharged from all liability

in respect of such goods or property.

16. Illegal matter

16.1 Tiger Ink Ltd reserves the right to not print any matter which in their opinion is or

may be of an illegal or libellous nature or an infringement of the proprietary or other

rights of any third party. 

16.2 Tiger Ink Ltd shall be indemnified by the customer in respect of any claims, costs and

expenses arising out of any libellous matter or any infringement of copyright, patent,

design or of any other proprietary or personal rights contained in any material printed

for the customer. The indemnity shall include (without limitation) any amounts paid on a

lawyer’s advice in settlement of any claim that any matter is libellous or such an


17. Force majeure Tiger Ink Ltd shall be under no liability if they are unable to carry out any

provision of the contract for any reason beyond their reasonable control including (without

limiting the foregoing): Act of God; legislation; war; acts of terrorism; fire; flood; drought;

inadequacy or unsuitability of any instructions, electronic file or other data or materials

supplied by the customer; failure of power supply; lock-out, strike or other action taken by

suppliers in contemplation or furtherance of a dispute; or owing to any inability to procure

materials required for the performance of the contract. During the continuance of such a

contingency, the customer may by written notice to Tiger Ink Ltd, elect to terminate the

contract and pay for work done and materials used, but subject thereto shall otherwise

accept delivery when available.

18. Law These conditions and all other express and implied terms of the contract shall be

governed and construed in accordance with the laws of England.

Copyright Tiger Ink Limited 2015